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Privacy Policy

When you use a TEFCOLD site, you trust us with your information. 

This privacy policy is to help you understand what Personally Identifiable Information we collect online, when and why we collect it, what we do with it and what we do to protect it. 


WHAT PERSONAL INFORMATION DO WE COLLECT ONLINE?

When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, company name, mailing address, phone number, credit card information or other details to get full access to our services and products and in order to help you with your experience.

Besides the personal information you give us directly, our sites also uses cookies like it is common practice for most professional websites.


WHEN AND WHY DO WE COLLECT INFORMATION?

We collect information from you when you visit our site, register on our site, place an order, choose to subscribe to a newsletter, respond to a survey, fill out a form or enter information in general on our site.

We do this in order to: 

      • Personalize your experience and to deliver the type of content and product offerings in which you are most interested.
      • Improve our website in order to better serve you.
      • Allow us to better service you in responding to your customer service requests.
      • Provide potential customers and customers with information on our services or products.
      • Ask for ratings and reviews of our services or products.


Visit our site
Like most professional websites, our sites use Google Analytics (GA) to track user interaction. We use this data to determine the number of people using our site, to better understand how they find and use our web pages and to see their journey through the website.

Although GA records data such as your geographical location, device, internet browser and operating system, none of this information personally identifies you to us and we have implemented GA’s new functions in order to limit the storage period of data. 

Our sites also use Google Tag Manager (GTM), which is a little snippet of code that helps us track user behavior across our sites and then push the data to our GA account. This information helps us improve customer experience on our website by providing visitors with personalized and targeted campaigns and offerings, including remarketing campaigns. 
Disabling cookies on your internet browser will stop GA from tracking any part of your visit to pages within our websites.

 

Request login – Registration in Customer Center
If requesting a login to our websites, your personal data (name, email address, company name, mailing address and phone number) is stored in our backend and automatically transferred onwards to our ERP and CRM system. From there the data will be attached to any existing customer account or a new will be created.

You can at any time ask us to delete your personal information in our ERP and/or CRM systems. 

 

Order online
We implement a variety of security measures when a user places an order to maintain the safety of your personal information.

All sensitive/credit information you supply is encrypted. All transactions are processed through a gateway provider and are not stored or processed on our servers. 


Email newsletter
If you choose to join our email newsletter, the email address and name that you submit to us will be stored in our backend and transferred to our CRM system, which contains our email marketing services. From there the data will be attached to any existing customer account or a new will be created.

You can always opt-out by using the unsubscribe link contained in any email newsletters that we send you or by requesting removal via email. If requesting removal via email, please send your email to us using the email account that is subscribed to the mailing list. If you want your personal data deleted from our CRM and marketing email systems, please also send us an email requesting the removal. 

Your email address and email click history will at the moment remain in our CRM and marketing mailing system, but we are working to implement the new CRM system updates, which ensures that your historic data will become anonymous.

 

Survey forms, contact forms and other download forms
Should you choose to participate in surveys, use the contact form or any other download forms on our sites, then your information will be stored in our backend and might be transferred to our CRM system. From there the data will be attached to any existing customer account or a new will be created.

You can at any time ask us to delete your personal information in our CRM systems. 


Cookies - Do we use 'cookies'?

Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future (GA).

We use cookies to:
      • Help remember and process the items in the shopping cart.
      • Understand and save user's preferences for future visits.
      • Keep track of advertisements.
      • Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since each browser is a little different, look at your browser's Help Menu to learn the correct way to modify your cookies.

Be aware that disabling cookies will affect the functionality of ours and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of our sites. Therefore it is recommended that you do not disable cookies.

In some special cases we also use cookies provided by trusted third parties. See the section above under “visit our website” for information on the use of third parties to track and measure the usage of our sites and/or personalize and target campaigns and offerings, including remarketing campaigns. 

 

HOW LONG DO WE STORE YOUR INFORMATION?

We will retain your personal information for the period necessary to fulfill the purposes outlined. The purposes include improving and personalizing your experience, servicing you as a customer or potential customer and providing you with information on our services and products. 

You can always contact us, if you want your personal data deleted from our databases. All data registered in order to serve you will be deleted on your request or if inactive - without your wish for information from us - for a period of 2 years. 


HOW DO WE PROTECT YOUR PERSONAL INFORMATION?

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted. All transactions are processed through a gateway provider and are not stored or processed on our servers.


Third-party disclosure

We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information.


DATA BREACHES

We will report any unlawful data breach of this website’s database or the database(s) of any of our third party data processors to any and all relevant persons and authorities within 72 hours of the breach if it is apparent that personal data stored in an identifiable manner has been stolen.


UPDATES & QUESTIONS

You will be notified of any Privacy Policy changes on our Privacy Policy Page here on our websites.

If you have any questions or concerns about the Privacy Policy or data processing, please contact us using the information below:

TEFCOLD A/S
Industrivej 25
8800 Viborg
Denmark
info@tefcold.dk
+45 8660 1933

 

Last Edited on 2018-05-24

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